How can we help?
Quick answers for ordering at the table and for running your restaurant on Simpli.
For diners
Ordering at the table: scanning, paying, receipts and refunds.
How do I order at my table?
Scan the QR code on your table, browse the menu, and pay from your phone. No app or account needed.
What payment methods can I use?
Pay by card or PayNow. Apple Pay and Google Pay appear inside the card option on supported phones.
Where is my receipt or tax invoice?
Your receipt is the order page shown right after payment. Save it before you leave. Here's what it includes.
How do I cancel an order or get a refund?
Request a cancellation from your order page. Staff review it, and approved refunds return the full amount including GST and service charge.
What do the sugar, calorie and dietary labels mean?
How to read the A–D sugar grades on drinks, calorie counts, sodium flags and dietary badges on Simpli menus.
Where can I see my orders and my table's bill?
Use "Your orders" in the menu header to see every round you've ordered, live statuses, and your table's running total.
For restaurants
Running your restaurant on Simpli: menu, live orders, payouts.
How do I get my restaurant live on Simpli?
Three things take you live: a published menu, printed table QR codes, and Stripe payouts connected. No hardware, no monthly fee.
How do I set up my menu and modifiers?
Categories, items, photos and modifier groups, plus why edits to a published menu go live to diners immediately.
How do I mark a dish sold out or hide it from the menu?
The one-tap sold-out switch on each item card, and the listed/unlisted toggle for taking items off the menu entirely.
How do I manage live orders during service?
The live order queue: statuses from placed to served, partial serving, cancelling items, and the overdue alerts.
How do I handle diner cancellations and refunds?
Approving cancellation requests, one-tap refunds for the full tax-inclusive amount, and how to record cash refunds.
How do payments, payouts and fees work?
Stripe Connect onboarding, when money reaches your bank, Simpli's per-order fee (1.4% + S$0.10, capped at S$2.00), and the Daily Close report.
Can I get government support to adopt Simpli?
The F&B AI and Digital Integration Programme by EnterpriseSG and UOB offers qualifying F&B businesses up to 50% funding support for digital and AI adoption. We can help you check eligibility.
Legal
The Merchant Services Agreement, its Schedules, the Billing Terms and the Diner Terms of Use, published in full. Read the legal documents