A plain-English summary for your demo. The full details are in the Merchant Services Agreement and its Schedules - if anything here and there ever differ, the Agreement governs.

💸 What does it cost?

  • The platform is free. No subscription. No set-up fee. No hardware. No minimum. No lock-in.
  • You pay only when you sell: 1.4% + SGD 0.10 per completed (paid) order, capped at SGD 2.00 per order - the "Simpli Fee."
  • In practice: a S$4 drink pays S$0.16. A S$47.50 dinner pays S$0.77. A S$250 group bill pays S$2.00 - the cap holds it there.
  • Price protection: for the first 24 months the fee won't exceed 2.0% + SGD 0.10, the per-order cap won't exceed SGD 3.00, and nothing can rise more than once a year.
  • Refunds & chargebacks? If an order is refunded, charged back or reversed, the Simpli Fee is reversed too. You're only charged on real, paid orders.
  • Your diners never see it. The Simpli Fee is your cost line, never a surcharge on their bill.

🧾 Who holds the money?

  • All diner payments run through Stripe, on your own Stripe account. You are the merchant of record.
  • Money settles straight from Stripe into your bank account. Simpli never touches or holds your money - the only thing Simpli ever receives is the Simpli Fee.
  • Stripe's processing fees are yours (indicative: cards 3.4% + S$0.50; PayNow 1.3%). If Stripe ever claws back a chargeback from Simpli because your balance is short, you reimburse that amount.

🍽️ What do you get?

  • QR dine-in ordering with no-app web checkout - the diner scans, orders and pays in their browser.
  • A merchant console for menu, prices, tables/QRs, live order queue and reviews.
  • Analytics (item popularity and ordering trends for your own venue) - standard, not paywalled, and yours to keep using.
  • Best-effort uptime with a 99.5% target; if it drops below 99% for two months running, you can walk.

🧮 Taxes

  • You handle GST and any tax invoice/receipt to your diners, in your name. Simpli's software applies the tax settings you configure (and won't label anything a "Tax Invoice" unless you've entered a GST number). Simpli's fee is stated exclusive of GST (Simpli isn't GST-registered yet).

🔒 Your data

  • Your customer and order records are yours - Simpli only processes them to run the service for you, under Singapore's PDPA.
  • Simpli separately owns aggregated, anonymised dining-behaviour insights - collected with the diner's own consent (not yours, and never forced on a diner just to order). That anonymised asset never includes your identifiable customer list.
  • Fair-use promise: Simpli won't sell your customer list, and won't use your diners' data to run promotions for a competitor trying to poach them.
  • You get a free, ongoing licence to the insights about your own venue.
  • Questions? Simpli's Data Protection Officer: privacy@simpli.sg.

⭐ Fair reviews

  • No paid rankings. No incentivised reviews. Popularity is computed only from real paid orders. This keeps diner trust - and yours.

🚪 How do you cancel?

  • Month-to-month, no lock-in. Either side can stop with 30 days' notice. Simpli can suspend immediately only for fraud, chargeback abuse, unlawful use, a legal/Stripe requirement or a genuine safety/security risk - otherwise you get notice and 5 business days to fix things first.

✍️ Signing

  • Sign on the spot or take it away first - paper or electronic. Electronic acceptance is valid under Singapore's Electronic Transactions Act.

🏢 Who you're contracting with

  • Simpli Private Limited (Singapore). Early-stage, operates under and is committed to complying with Singapore's PDPA. Simpli is the system you run dine-in service on: a software provider, not a bank or payment institution. It does not provide delivery, payroll or inventory. Services are provided on a best-effort, "as is" basis.