Version 1.0
These terms are between you (the diner using the Simpli checkout) and Simpli Private Limited (UEN 202628574D), a Singapore company ("Simpli", "we", "us"). Please read them before you order. By using the Simpli checkout to browse, order or pay, you agree to these terms. You can accept them on your phone; electronic acceptance is valid under Singapore's Electronic Transactions Act 2010.
1. What Simpli is (and isn't)
1.1 Simpli is the technology. Simpli provides the software that lets you scan a table QR code, browse a menu, place an order and pay in your browser.
1.2 The restaurant is the seller. The restaurant - not Simpli - sells you the food and drink, sets the menu, prices, GST and any service charge, prepares your order, and is the merchant of record for your payment. Your contract for the meal is with the restaurant. Any receipt or tax invoice is issued in the restaurant's name.
1.3 Payments are handled by Stripe. Your payment is processed by Stripe and settles to the restaurant's own account. Simpli does not receive, hold or control your payment. Card details are entered into Stripe's secure fields; Simpli does not see or store your full card number.
2. Orders, prices and payment
2.1 Prices shown are set by the restaurant and are all-in (including GST where it applies). Please check your order before paying.
2.2 Once you pay, your order is sent to the restaurant. Cancellations, changes, refunds and complaints about the food or service are handled by the restaurant under its own policies and applicable Singapore consumer law (including the Consumer Protection (Fair Trading) Act 2003). Simpli can help route a request but does not decide refunds on the sale.
2.3 If a payment fails or is duplicated by Stripe, refunds of the payment are made by the restaurant/Stripe; Simpli will provide reasonable assistance.
3. Food, allergens and nutrition information
3.1 Menu descriptions, allergen tags and any dietary, calorie or beverage-sugar information shown are provided by the restaurant and/or are estimates surfaced for convenience. They are informational only, may be incomplete or inaccurate, and are not medical advice and not an official or regulated nutrition mark (for example, they are not the HPB Nutri-Grade mark).
3.2 If you have an allergy or medical dietary need, do not rely solely on the app - check directly with the restaurant. Simpli is not liable for the accuracy of restaurant-provided or estimated food, allergen or nutrition information.
4. Your data and your choices
4.1 Two things happen with data at checkout, and they are separate.
(a) Running your order (needed to order and pay). To take and fulfil your order, we process the details needed for it - your order and items, amount, payment status (via Stripe) and any contact or dietary preference you give. For these order records, the restaurant decides the purposes and Simpli acts as its service provider (data intermediary) under Singapore's PDPA. You don't need to agree to anything beyond ordering for this.
(b) Improving dining discovery for you (optional - your choice). Separately, Simpli would like your consent to collect and use signals about your own dining behaviour (what and when you order, repeat visits, dish preferences, across the restaurants you visit through Simpli) to build your personal taste profile and improve recommendations and discovery, and - once anonymised - as Simpli's own aggregated insights.
This is optional and unbundled. You can say no and still order and pay exactly the same way. Ticking (b) is not a condition of ordering. You can withdraw your consent at any time in your account settings.
4.2 What we do with the optional signals. If you consent under 4.1(b), Simpli (not the restaurant) is the organisation responsible for those signals under the PDPA. We protect them, keep them only as long as needed, and - once we have aggregated and anonymised them so you can no longer be identified - we may use, share and commercialise that anonymised, aggregated data as our own asset. We do not sell any restaurant's identifiable customer list, and we do not use your data to help a competitor of a restaurant specifically target you to move you away from it.
4.3 Your rights. You can access or correct the personal data we hold about you, and withdraw consent, by contacting our Data Protection Officer at privacy@simpli.sg. We'll respond as required by the PDPA. We may keep some records where the law requires.
4.4 Sensitive preferences. Any health or dietary preference you choose to share is treated as sensitive and is only used with your consent; it is never used to give you medical advice.
4.5 Some of our service providers (for example Stripe, and email/hosting providers) process data outside Singapore under comparable-protection safeguards. Our full privacy details and provider list are available on request.
5. Simpli's responsibility to you
5.1 The Simpli checkout is provided on a best-effort, "as is" basis. We work hard to keep it available and accurate, but we don't guarantee it will always be uninterrupted or error-free.
5.2 What we are not responsible for: the food, its quality, safety or allergens; the restaurant's prices, taxes or receipts; and the processing, settlement or refund of your payment (that's the restaurant and Stripe). Claims about your meal are between you and the restaurant.
5.3 Limitation. To the extent permitted by Singapore law, Simpli is not liable for indirect or consequential loss, and Simpli's total liability to you in connection with your use of the checkout is limited to SGD 100 or the amount of the affected order, whichever is greater. Nothing here limits any liability that cannot be limited by law (including for death or personal injury caused by our negligence, or for fraud), or your statutory consumer rights against the restaurant.
6. Acceptable use
Please don't misuse the checkout - no fraud, no interfering with the payment or security, no unlawful use, and no attempts to manipulate ratings or order counts. Ratings and reviews should reflect your genuine experience.
7. General
7.1 We may update these Diner Terms from time to time; the version shown at checkout applies to that order.
7.2 These Diner Terms are governed by the laws of Singapore, and the Singapore courts have jurisdiction. Electronic acceptance is valid under the Electronic Transactions Act 2010.
7.3 Questions or data requests: privacy@simpli.sg (Data Protection Officer) or shaun@simpli.sg.